Please note, due to reduced working hours during the holidays, it is taking us longer than usual to respond to emails. We ask you to avoid sending us multiple emails regarding the same issue as it may delay our response time. We will send you a response as quickly as possible and apologise for any inconvenience this delay may cause. Before you send in a question for our Customer Service team, please check our frequently asked questions where you can find information about common queries. If you are contacting us about an order, please include your order number and billing address in your message. The more information you give us, the faster we can help you.